How to resolve the Word for Mac Error to enable CWYW?

May 22, 2015 – Yingting

Question: I am using MS Word 2011 for Mac (OS X10.9.5) to write my dissertation. I was able to cite before using EndNote X7.3, but now I can’t. Every time I try to cite a reference from my EndNote library, an error message occurs saying “Microsoft Word has encountered a problem and needs to close.” How to make it possible for me to cite again?

Answer: According to Microsoft support at, this can happen if:

  • Word preferences are corrupted.
  • The user account profile is corrupted.
  • Programs running in the background are interfering with Word for Mac.
  • Application files are corrupted.

In this case, very likely Word preferences are corrupted. To fix this problem, according to Jimmy from EndNote Technical Support, first you need to check if Visual Basic is functioning by following these steps:

  • Open a Word document, go to Tools ->Macros… Visual Basic editor.
  • If there is an error, Word needs to be reinstalled. If you get the Project window, then it is fine.

The next thing to check is to see if CWYW is added on. Follow the steps below to check this:

  • Open a Word document.
  • Under Word menu, choose “Preferences… ” (Note: if no document is open, Preferences will be grayed out.)
  • In Word Preferences, under Personal Settings, click on File Locations.
  • In the File locations window, click on Startup.
  • If it is blank in the path, then you need to navigate to the Applications.
  • In the Applications folder, locate Microsoft Office 2011, then go to Office -> Startup folder -> Word sub-folder ->EndNote CWYW 2011.bundle should be place in the path now.
  • Close word and then re-launch Word. Your CWYW add-on should be available now and you should be able to cite references.

How to Reinstall EndNote CWYW Tools in Word?

December 5, 2011   –Yingting           

Question: I meant to disable EndNote CWYW in a document, but instead I removed the EndNote CWYW add-in tools from my computer accidentally. How can I reinstall the add-in tools?

Answer: You have two ways to get the tools back. The easier way is run the “Repair” function by following the steps below:

  • Go to My Computer -> C drive -> Program Files.
  • Click on “Add or remove programs”.
  • Click on EndNote X5 or other versions of EndNote.
  • Click on “Change”. Then the “EndNote X5 Setup” window pops up.
  • Clicking in the radio button next to “Repair”, you’ll make your computer automatically reinstall the missing or corrupt files. Follow the directions to complete the repair process. Click “Finish” when it is completed.
  • Close all MS Office applications and restart Word. The EndNote Tab should reappear.

Another way is just to uninstall EndNote and then reinstall the whole program. The missing add-in tools will be installed along with the whole program. This method is more tedious and not recommended.

How Can I Disable EndNote in a Document in Word 2007?

December 3, 2011

Updated September 24, 2014  — Yingting (Thanks to ks)

Question: I would like to manually edit my document. But each time I edit it, the document returns to its former form. How can I disable EndNote in a document?

Answer: To disable EndNote X7 (or rather CWYW) in your document in Word 2007, please follow the steps below:

  • First of all, save a backup copy of your document.
  • In Word, click on the EndNote X7 tab.
  • In the Bibliography section which is in the middle, click on “Convert Citations and Bibliography”.
  • Then click “Convert to Plain Text”. This allows you to save a copy of your document without formatted CWYW field codes. Formatted citations and bibliography are saved as text.

Thus your document is no longer associated with EndNote. You can manually edit your document. Many publishers require the authors to remove the field codes when they submit the manuscripts.

Video Tutorials on CWYW with EndNote X4

Below are the video tutorials on CWYW with EndNote X4 ceated by the EndNote trainers.

CWYW-Word 2007: Find Citation –

 CWYW-Word 2007: Format Bibliography –

 CWYW-Word 2007: Edit & Manage Citations –

 CWYW-Word 2008: Find Citation –

 CWYW-Word 2008: Insert Citations –

 CWYW-Word 2008: Format Bibliography –

 CWYW-Word 2008: Edit & Manage Citations –

 CWYW Writer –

 CWYW in Apple Pages –

Using the Cite While You Write Tools in Word

October 9, 2008 – Yingting


When you install EndNote it will automatically install files into a common program folder, allowing EndNote and Word to communicate and enabling Cite While You Write (CWYW) in EndNote. You should then see an EndNote menu under Word’s Tools menu; you may also see an EndNote toolbar in Word. If you do not see the tools, select Toolbars>EndNote from the View menu in Word to make it visible.

Using the Cite While You Write Tools

1. Go to EndNote This command will take you to the EndNote program, where you can select (highlight) references for insertion into your Word document.  

2. Find Citation(s) This command will provide a search window where you can enter text that is in any field. You can then select references from a list of those that contain your search terms and insert them into your paper.  

3. Format Bibliography –This command will allow you to change the EndNote style used for your document. It will also let you make other changes to the layout of your bibliography, such as adding titles and changing the line spacing.

4. Insert Selected Citation(s) – This command will insert the references you selected in EndNote into your document at the location of the Word cursor.

5. Edit Citation(s) – Use this command to make any changes inside a citation, such as adding page numbers or removing author names from author-date citations.

6. Insert Note – Use this command to insert explanatory notes to be numbered as though they were bibliography entries, and then placed in the bibliography.

7. Edit Library Reference(s) – This command allows you to quickly access the specific record for any selected citation.

8. Unformat Citation(s) – This command will remove the formatted bibliography and citations and replace all citations with plain-text placeholders that EndNote can match to library records to create formatted citations. This command is commonly used when moving documents between word-processing programs.

9. Remove Field Codes – This command will create a second copy of the document with all EndNote field coding removed (you can generally recognize field codes such as formatted EndNote citations by their turning grey when you select them in Word). It is used when sending documents to a publisher because the field coding used for EndNote citations can sometimes cause problems for publishers’ page layout programs.

10. Export Traveling Library – EndNote creates a hidden “traveling” library containing only the references used in each paper. This traveling library is part of the coded information contained in each citation. Use this command to export the references in this traveling library to a regular EndNote library.

11. Find Figure(s) – This command will provide a search window much like the Find Citation window where you can enter text that is in any field in the record you want to find. You can then select references from a list of those records with figures attached that contain your search terms. A reference to the figure will be inserted at the location of your cursor. The image will be inserted either below the cursor location or in a list at the end of the document, depending on the selected EndNote style.

12. Generate Figure List – If you insert a new figure reference, all of the figures in the document will automatically be updated, but if you delete or move a figure reference you will need to force an update of the figure numbering and placement. Use the Generate Figure List command to do this.

13. Cite While You Write Preferences – Use this command to set preferences for EndNote’s Cite While You Write settings for future documents. (Note: If you use Word as your e-mail editor in Microsoft Outlook, you should leave the Open EndNote when Starting Word option in the CWYW preferences unchecked

14. Help – This command will let you access contextual help for EndNote


(Courtesy of Donna Kirking, Thomson Reuters)










FAQ – EndNote and Word

June 6, 2008 – Yingting  

One of the most frequently asked questions by our users is: “After installing EndNote and opening Microsoft Word, I do not see the EndNote toolbar or commands under the Tools menu. How can I fix this?”

EndNote support services provided an answer to this question at: