There is a Problem Installing EndNote for Mac Running Sierra

Question: I downloaded EndNote from our University Libraries website to my MAC running Sierra. Why was I promoted to enter a product key when installing it.

Answer: It is a known issue that there is a problem installing EndNote for Mac running macOS Sierra. Our IT folks are working hard on resolving the issue. As soon as the problem is solved, I will post it here. So please visit back for updates. We are sorry for any inconvenience that was caused to you.


EndNote X7.5.3 for Mac Available

EndNote X7.5.3 update for Mac was released. Changes in this Update (according to Thomson Reuters) include :

  • Cite While You Write improvements and bug fixes OS X
  • El Capitan (10.11) users, please update to Microsoft Word v15.21 or later for the best experience
  • Restored support for Word 2011 and 2008 on OS X Snow Leopard (10.6)
  • Compatibility with Trend Micro Internet Security on OS X El Capitan

Note: For OS X Yosemite (10.10) users, do not install this update nor Microsoft Word 2016 version 15.21. Wait until when Microsoft releases a new version of Word 2016 that is compatible with Cite While You Write.

Update: For Word 2016 users, Word v15.22.1 was released on May 14. this update ensures that you will no longer experience the errors you had experienced before.


How to resolve the Word for Mac Error to enable CWYW?

May 22, 2015 – Yingting

Question: I am using MS Word 2011 for Mac (OS X10.9.5) to write my dissertation. I was able to cite before using EndNote X7.3, but now I can’t. Every time I try to cite a reference from my EndNote library, an error message occurs saying “Microsoft Word has encountered a problem and needs to close.” How to make it possible for me to cite again?

Answer: According to Microsoft support at, this can happen if:

  • Word preferences are corrupted.
  • The user account profile is corrupted.
  • Programs running in the background are interfering with Word for Mac.
  • Application files are corrupted.

In this case, very likely Word preferences are corrupted. To fix this problem, according to Jimmy from EndNote Technical Support, first you need to check if Visual Basic is functioning by following these steps:

  • Open a Word document, go to Tools ->Macros… Visual Basic editor.
  • If there is an error, Word needs to be reinstalled. If you get the Project window, then it is fine.

The next thing to check is to see if CWYW is added on. Follow the steps below to check this:

  • Open a Word document.
  • Under Word menu, choose “Preferences… ” (Note: if no document is open, Preferences will be grayed out.)
  • In Word Preferences, under Personal Settings, click on File Locations.
  • In the File locations window, click on Startup.
  • If it is blank in the path, then you need to navigate to the Applications.
  • In the Applications folder, locate Microsoft Office 2011, then go to Office -> Startup folder -> Word sub-folder ->EndNote CWYW 2011.bundle should be place in the path now.
  • Close word and then re-launch Word. Your CWYW add-on should be available now and you should be able to cite references.

EndNote X7 for MAC Now Available for RWJ & Smith Libraries Users to Download

EncNote X7 for MAC is now available for RWJ Library and the Smith Library users to download. Please click here to download it to your Mac computer. If you have any problem downloading the program, please contact your librarians for help.

EndNote X6 for Mac Now Available for UMDNJ Users to Download

EncNote X6 for MAC is now available for UMDNJ users to download at It features ‘EndNoteSync’, allowing users to access their references from anywhere and manage their EndNotelibrary on multiple computers. Should you have any question, please contact your campus librarians for help.

How to Install EndNote Plug-in in Apple’s Pages?

September 25, 2012 – Yingting Zhang

In order to make Pages work with EndNote, you need to download the EndNote Plug-in installer at After extracting and running the installer, you should be able to see “EndNote Citation…” under the Insert menu of Pages. Some other EndNote functions are listed under the Edit menu in Pages.

EndNote for Mac Support Now Available on the Stratford Campus

The Health Sciences Library can now provide onsite support on installing and using EndNote X5 for Mac users on the Stratford campus.  Contact Kevin Block either by phone 856 566-6800 or by email at  for assistance.